Hourly Service Call (PC) Level 1

Service Call Level 1 (Terms)

Features

1. Call Response - 1-2 Hours (On-Site)
2. Call Resolution - 1-2 Hours (On-Site)
3. Maximum Service Hours 2 Hours (On-Site)

Service Catalog (ITIL based)

1. Basic Troubleshooting
2. Office Application Installation
3. System Housekeeping
4. Performance Fine-tuning
5. Peripherals Support
6. Email Configuration
7. Network/Internet Connectivity Issues 

Service Cost

1. First Served Call - USD 65
2. Each additional hours - USD 10